The ONE Technology that will be Revolutionizing the Customer Experience

Call Center pros think I am crazy, but I think I found the technology that will be changing the customer service and customer experience industry to levels we have never thought of. Currently, we are using call center technology to either gauge the CX (CSAT, NPS, Sentiment..) or we are trying to make interactions shorter,…

Software Development Outsourcing: Importance for Small-Scale Businesses

Outsourcing software development is quite an old concept, yet its popularity doesn’t seem to have wavered. The idea has only managed to become more popular than ever before — such is its charm. Of course, this is not without reason — outsourcing software development has been a vital part of corporate strategies worldwide, no matter…

Eight Ways Big Data Can Boost Your HR Efforts

Not just a tech industry buzzword, big data is making an impact across businesses and teams of all stripes. Combining and analyzing massive amounts of gathered data can lead to insights that improve everything from product development to customer relations and beyond. Big data also has the potential to revolutionize how HR teams find new…

76% Of Enterprises Prioritize AI & Machine Learning In 2021 IT Budgets

76% Of Enterprises Prioritize AI & Machine Learning In 2021 IT Budgets 43% of enterprises say their AI and Machine Learning (ML) initiatives matter “more than we thought,” with one in four saying AI and ML should have been their top priority sooner.50% of enterprises plan to spend more on AI and ML this year, with 20%…

Salesforce’s Acquisition Of Slack Confirms Chat Is The Nervous System Of The Internet

Saleforce recently captured attention with its eye-popping $27.7 billion acquisition of Slack — the largest software merger in two years, the largest ever for Salesforce and one that arrived in the middle of a pandemic no less. Reasons for the acquisition are pretty clear. If Salesforce wants to join the enterprise elite, trillion-dollar club, it will have…